Mountain High Resorts is committed to ensuring the Health and Safety of our guests and employees. This includes following guidelines and regulations from Federal, State, and Local agencies with regard to preventing the spread of COVID-19. Due to the changing nature of the public health emergency and changing recommendations from public health agencies, Mountain High's policies, and procedures related to mitigating the risk of disease and transmission will likely change over time, with little or no notice. In such, every reasonable effort will be made to advise our guests and employees of changes to any procedures or policy. Please contact us if you have any questions or concerns about the resorts policies and procedures.
When Visiting Mountain High
Purchase In Advance
Daily attendance levels have been reduced to provide you with the best experience. Tickets, lessons, and rentals must be purchased in advance, sometimes up to 48Hrs. Tickets, lessons, and rentals can no longer be purchased at the ticket windows. Mountain High has implemented contactless services such as phone and online ordering. Click here to get started.
- Cashless - Mountain High is going cashless. Please be prepared to pay with Credit or Debit Card at the resort.
- Refunds - Tickets, lessons, and rentals cancelled 72 hours in advance are eligible for a full refund. Changes or cancellations made within 72 hours (up until the day prior to the scheduled date) result in a voucher good any other day this season (no fee). Same-day changes are not allowed and will result in the forfeit of your payment. To cancel or change your reservation, please email us at firstname.lastname@example.org.
Face coverings are REQUIRED on Federal land especially in areas of close contact such as indoors, in lines, and on the lifts. Those unwilling to wear a face mask will be asked to leave. Face coverings are simply one of the most effective ways to reduce the spread of COVID-19.
Practice Snowcial Distancing by standing at least six feet away from others not traveling with you.
- Indoor access will be limited. Guests should be prepared to enjoy an outdoor experience this winter at Mountain High – no matter the conditions. Lodges will be available for restrooms and retail purchases only. As such “booting-up” or leaving bags inside the lodges is not allowed.
Live Together. Ride Together
Stick together to slow the spread. Ride lifts, wait in lines, and generally move around the resort with those in your group.
- Lift Access: Load the lifts with your group. If you are alone, you will be asked to ride alone or with up to 1 other person on Quad chairlifts. Face coverings will be required and physical distancing in the lift queues will be managed with markers.
Be Wise. Sanitize!
Wash your hands and use hand sanitizer frequently. Hand sanitizers are placed at key guest and employee entrances and contact areas such as restrooms, reception areas, and rental departments.
Food & Beverage Services
Our food venues are open daily during the season. All food & beverage service will be "grab & go". We're expanding our outdoor dining footprint at various locations around the resort and will add hot and cold grab & go options for guests to enjoy outdoors. In addition to outdoor locations, indoor cafés will offer grab and go options but no indoor seating. All guests will be asked to adhere to all guidelines and measures.
- Stay at least 6 feet (about 2 arms’ length) from other people - social distancing markers are lined out on the floor for reference
- All tables are now 8ft apart
- All surfaces are sanitized numerous times daily & guests have access to alcohol-based sanitizer wipes
- All staff will wear a face mask and gloves while interacting with guests and during food service & preparation
- Mountain High employees will be adhering to procedures recommended by the state of California and LA County with regard to workplace safety and food handling. Please do not gather in groups, stay out of crowded places, and avoid mass gatherings.
Right To Refuse Service
We have the right to refuse service to anyone at any time for any reason. We also reserve the right to cancel, revoke, and/or limit ticket/pass usage at any time for any reason.
Employee & Guest Health Concerns
Employees are instructed to stay home if they do not feel well. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property may be asked to consider leaving the property for the Health and Safety of others.
Arriving To Work
Currently, All employees, when arriving at Mountain High at clock-in are required to sign in and confirm that they are symptom-free, have not been exposed, and will have their temperature taken.
Physical Distancing and Hygiene Policies
While at work, employees are expected to adhere to physical distancing guidelines recommended by the State of California and Los Angeles County.
- Maintain 6ft + physical distance from others.
- Avoid physical contact (shaking hands, etc.)
- Avoid carpooling
- Avoid small spaces when occupied by others (break rooms, vehicles, etc.)
- If a task requires being closer than 6ft to another person:
- Find a different way to accomplish the task
- Wear a mask/face covering to reduce the spread of respiratory droplets.
- For more information see LA County's Social Distancing Guidelines
While in the workplace, employees are expected to adhere to personal hygiene practices recommended by the State of California, CDC, and local public health agencies.
- Wash hands often with warm water and soap, for at least 20 seconds.
- Avoid touching your face.
- Avoid sharing tools or items with others. If items must be shared, they should be disinfected between uses, and users should wash their hands.
- Cover coughs or sneezes. Best practices are to use a tissue that is then thrown away.
- Regularly clean and disinfect work areas, including keyboards, phones, surfaces and door handles.
- The use of masks or face shields is required.
- Some tasks may require the use of additional Personal Protective Equipment (PPE).
Employees Who Develop Symptoms
Employees who appear to have acute respiratory illness symptoms (such as cough or shortness of breath) upon arrival to work or become sick during the day will be separated from other employees and sent home immediately.
Employees who have signs of respiratory illness will be asked to stay home until they are free of fever (below 100.4° F), signs of a fever (such as chills), and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (such as cough suppressants).
From LA County's Respiratory Illness Guidance for Employers
Vendors, Contractors, Concessionaires
All 3rd parties conducting business on Mountain High property (contractors, vendors, concessionaires) will be required to adhere to Mountain High's and Federal, State, and Local agencies' recommendations as it pertains to COVID 19. Mountain High may at its discretion ask the 3rd party to submit to a temperature check and answer questions pertaining to recent health conditions.
Communication, Requests, Concerns
Due to the changing nature of the public health situation, communication is essential. We encourage anyone with questions, concerns, recommendations, or requests regarding the health and safety of the resort, their worksite, tasks, or procedures, should immediately contact their manager, director, or Employee Services.
We encourage communication and collaboration as we work together to manage our business and protect our Mountain High Family throughout this unprecedented challenge.
If you have any questions or concerns, please reach out to us at 888-754-7878.