questions about shop passes

[noah.phillips28]

Ok so I have a shop pass and I have a lot of questions about it but no one at mt high seems to know much about it and nobody has been any help at all mainly because they all give me different answers. Last weekend I went saturday and the lift ticket was free. I went again sunday and the lady told me I would have to pay $25 for my lift ticket. Some people have told me I get free lift tickets until the regular season starts and this other lady told me I had free lift tickets midweek. Please clear this up for me, I work for UCR.

Also I was wondering how can I refill my pass? On the card it says I can do it online but I don't see any links on the website and the last time I went I waited in line (the same line I waited in saturday) and was then told to go into another line. I went into that line and the lady at the front told me to go to a different line so I would really like to refill it online and not have to deal with the people at the ticket windows as they really don't know much about what's going on. Also if I have to wait in line again do I have to bring my paystub? Thanks in advance for helping, and sorry for complaining, I'm just tired of being given wrong information

[Chief Marketing Officer]

Hi Noah, here's what I found out.

UCR Rec Ctr (rentals) is on the regular shop program.  Sounds like someone at the ticket dept may have confused it with the VIP shop, which is free early season on weekends.  The reg shop program, early season, is $25 weekends and free M - F. 

With regards to your pass, are you talking about a personal season pass?  Yes, they can be renewed here https://shop.mthigh.com/p-49-1213-adult-season-pass-renewal.aspx

For all other questions, please fee free to contact Sean Hersey at 760 221 2124.