Season Pass Problem!!

[Alex]

Hey, I am trying to renew my season pass and every time I do try it keeps giving me this message: Attention: Your order has been processed however there is a problem with your reactivation please call or stop by the Season Pass Office sometime prior to you first visit. Summer office hours are Monday thru Saturday 10:00 am to 6:00 pm Sunday 10:00 am to 4:00 pm.

This would be alright...if I wasn't in Spain until the end of December, which makes it impossible for me to make it up there! I was just wondering what I should do. If I come up after October 31, will I still be able to get the discounted rate? or will I have to pay the full 599 (as opposed to the 299 sale price)? Has my account been charged using my previous credit card? What do I need to bring with me to get my pass renewed?

Appreciate any help. Thank you.

[Chief Marketing Officer]

HI Alex
No, your order has been processed at the discounted rate so no worries.  It does sound like there was a problem with the reactivation though.  Maybe the birthdate or name was off slightly.  Please email us at seasonpass@mthigh.com so we can look it up and get you on your way. 

Hope you are enjoying your time in Spain.